How to Delete Your Account
You can delete your Vanly account directly from within the app. Follow these steps:
- 1 Open the Vanly app and sign in to your account.
- 2 Go to Settings — tap the gear icon (⚙️) from your dashboard.
- 3 Tap "Privacy & Data" to open your privacy settings.
- 4 Tap "Delete My Account" at the bottom of the screen.
- 5 Confirm deletion — you will be asked to verify your password for security, then confirm that you understand this action is permanent.
Your account and all associated data will be permanently deleted immediately upon confirmation.
⚠️ This action is permanent and cannot be undone.
Once your account is deleted, there is no way to recover your data. Please export any data you need before proceeding.
What Data Is Deleted
When you delete your account, the following data is permanently removed from our systems:
| Data Type | Action |
|---|---|
| Account credentials (email, password) | Deleted immediately |
| Business profile & settings | Deleted immediately |
| Customers & contacts | Deleted immediately |
| Jobs & calendar data | Deleted immediately |
| Invoices & estimates | Deleted immediately |
| Employee records & timesheets | Deleted immediately |
| Mileage logs & GPS data | Deleted immediately |
| Expense receipts & uploaded photos | Deleted immediately |
| Reports & financial records | Deleted immediately |
| Crash logs & diagnostics | Retained up to 90 days |
| Stripe payment/subscription records | Retained per Stripe policy |
Note: Anonymised crash diagnostics (via Firebase Crashlytics) may be retained for up to 90 days for stability monitoring. Stripe retains transaction records independently as required by financial regulations.
Employee Accounts
If you are an employee user (not a business owner), you can delete your account from:
- 1 Open the Vanly app and sign in.
- 2 Go to "Privacy & Data" from your employee menu.
- 3 Tap "Delete My Account" and confirm.
This removes your employee profile, shift history, and all personal data. Your employer will no longer be able to see your records.
Can't Access the App?
If you are unable to sign in or access the app, you can request account deletion by emailing us directly:
Email us at
business@getvanly.co.ukInclude the email address associated with your account.
We will process your request within 7 business days.
Data Export
Before deleting your account, we recommend exporting your data. You can do this from Settings → Privacy & Data → Export My Data within the app. Your data will be exported as a downloadable file.
Questions?
If you have any questions about account deletion or your data, please contact us:
Email: business@getvanly.co.uk
Company: VANLY TRADE MANAGEMENT LTD
Last updated: March 2026